{"id":18178,"date":"2021-12-30T17:18:51","date_gmt":"2021-12-30T16:18:51","guid":{"rendered":"https:\/\/majormaker.pl\/?page_id=18178"},"modified":"2026-09-30T01:07:37","modified_gmt":"2026-09-29T23:07:37","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/majormaker.pl\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18178\" class=\"elementor elementor-18178 elementor-1008\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-282b1928 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"282b1928\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64bdb04f\" data-id=\"64bdb04f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1936ccdd elementor-widget elementor-widget-spacer\" data-id=\"1936ccdd\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ad67786 elementor-widget elementor-widget-heading\" data-id=\"2ad67786\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">TERMS &amp; CONDITIONS<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e0c7286 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4e0c7286\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54602253 elementor-widget elementor-widget-spacer\" data-id=\"54602253\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a29a906 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a29a906\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fff0919\" data-id=\"fff0919\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fdf5cf0 elementor-widget elementor-widget-spacer\" data-id=\"fdf5cf0\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b184d95 elementor-widget elementor-widget-html\" data-id=\"b184d95\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<!-- MAJOR&MAKER | INTLE 2026-10-03 | STATIC EN | POST 18178 | WIDGET b184d95\nONLY this widget and this language. Historical UNIVERSAL PL\/EN instructions below are obsolete.\nKeep the paired WPML translation in its own source; do not restore a hidden second language branch. -->\n<!-- MAJOR&MAKER | 03_REGULAMIN_PL_EN_R5_1 | R5.1 SERWIS | 2026-09-30 | REPLACE COMPLETE INFORMATION WIDGET -->\n<style>\n#mm-terms-r5 .mm-policy,#mm-terms-r5 .mm-policy *,#mm-terms-r5 .mm-policy *::before,#mm-terms-r5 .mm-policy *::after{\n  box-sizing: border-box;\n}\n#mm-terms-r5 .mm-policy{\n  width: 100%; max-width: none; min-width: 0; margin: 0; padding: 24px 0 48px; font-family: inherit; color: #1c1c1c;\n}\n#mm-terms-r5 .mm-policy h2,#mm-terms-r5 .mm-policy h3,#mm-terms-r5 .mm-policy h4{\n  text-wrap: wrap;\n}\n#mm-terms-r5 .mm-policy p,#mm-terms-r5 .mm-policy li{\n  overflow-wrap: normal; word-break: normal; hyphens: none; text-wrap: wrap;\n}\n#mm-terms-r5 .mm-policy a{\n  color: #171717; text-decoration: underline; text-underline-offset: 2px;\n}\n#mm-terms-r5 .mm-policy-hero{\n  padding: 29px 31px; background: #f7f7f7; border: 1px solid #e1e1e1; border-radius: 14px;\n}\n#mm-terms-r5 .mm-policy-eyebrow{\n  margin: 0 0 7px; font-size: 12px; line-height: 1.4; font-weight: 600; letter-spacing: .08em; text-transform: uppercase; color: #747474;\n}\n#mm-terms-r5 .mm-policy-hero h2{\n  margin: 0 0 10px; font-size: 29px; line-height: 1.25; font-weight: 600; color: #171717;\n}\n#mm-terms-r5 .mm-policy-lead{\n  margin: 0; font-size: 15.5px; line-height: 1.62; color: #505050;\n}\n#mm-terms-r5 .mm-policy-summary{\n  display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-top: 18px;\n}\n#mm-terms-r5 .mm-policy-summary-card{\n  min-width: 0; padding: 15px 16px; background: #ffffff; border: 1px solid #dedede; border-radius: 8px;\n}\n#mm-terms-r5 .mm-policy-summary-card strong{\n  display: block; margin-bottom: 5px; font-size: 14.5px; line-height: 1.35; font-weight: 600; color: #202020;\n}\n#mm-terms-r5 .mm-policy-summary-card span{\n  display: block; font-size: 13.5px; line-height: 1.5; color: #5f5f5f; text-wrap: wrap;\n}\n#mm-terms-r5 .mm-policy-nav{\n  display: flex; flex-wrap: wrap; gap: 8px; margin: 18px 0 0;\n}\n#mm-terms-r5 .mm-policy-nav a{\n  display: inline-flex; align-items: center; justify-content: center; min-height: 36px; padding: 7px 11px; background: #ffffff; border: 1px solid #d8d8d8; border-radius: 6px; color: #333333 !important; font-size: 12.8px; line-height: 1.3; text-decoration: none !important;\n}\n#mm-terms-r5 .mm-policy-nav a:hover,#mm-terms-r5 .mm-policy-nav a:focus{\n  background: #f0f0f0;\n}\n#mm-terms-r5 .mm-policy-section{\n  margin-top: 30px; scroll-margin-top: 120px;\n}\n#mm-terms-r5 .mm-policy-section > h3{\n  margin: 0 0 12px; padding-bottom: 9px; border-bottom: 1px solid #dedede; font-size: 22px; line-height: 1.35; font-weight: 600; color: #171717;\n}\n#mm-terms-r5 .mm-policy-section h4{\n  margin: 19px 0 8px; font-size: 16.5px; line-height: 1.4; font-weight: 600; color: #262626;\n}\n#mm-terms-r5 .mm-policy-section p{\n  margin: 0 0 10px; font-size: 14.5px; line-height: 1.62; color: #4d4d4d;\n}\n#mm-terms-r5 .mm-policy-list{\n  margin: 7px 0 12px; padding-left: 21px;\n}\n#mm-terms-r5 .mm-policy-list li{\n  margin: 0 0 6px; padding-left: 3px; font-size: 14.5px; line-height: 1.58; color: #4d4d4d;\n}\n#mm-terms-r5 .mm-policy-box{\n  margin: 13px 0; padding: 14px 16px; background: #f7f7f7; border: 1px solid #e0e0e0; border-radius: 8px;\n}\n#mm-terms-r5 .mm-policy-box h4{\n  margin: 0 0 6px; font-size: 16px;\n}\n#mm-terms-r5 .mm-policy-box p{\n  font-size: 14px; line-height: 1.58;\n}\n#mm-terms-r5 .mm-policy-box p:last-child{\n  margin-bottom: 0;\n}\n#mm-terms-r5 .mm-policy-steps{\n  display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; margin-top: 13px;\n}\n#mm-terms-r5 .mm-policy-step{\n  min-width: 0; padding: 15px; background: #f7f7f7; border: 1px solid #e0e0e0; border-radius: 8px;\n}\n#mm-terms-r5 .mm-policy-step-number{\n  display: flex; align-items: center; justify-content: center; width: 25px; height: 25px; margin-bottom: 9px; border-radius: 50%; background: #171717; color: #ffffff; font-size: 12px; line-height: 1; font-weight: 600;\n}\n#mm-terms-r5 .mm-policy-step strong{\n  display: block; margin-bottom: 5px; font-size: 14.5px; line-height: 1.4; font-weight: 600;\n}\n#mm-terms-r5 .mm-policy-step p{\n  margin: 0; font-size: 13.5px; line-height: 1.55; color: #555555;\n}\n#mm-terms-r5 .mm-policy-two{\n  display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 13px; margin-top: 12px;\n}\n#mm-terms-r5 .mm-policy-two > div{\n  min-width: 0; padding: 15px 17px; background: #f7f7f7; border: 1px solid #e0e0e0; border-radius: 8px;\n}\n#mm-terms-r5 .mm-policy-two h4{\n  margin: 0 0 7px;\n}\n#mm-terms-r5 .mm-policy-two p{\n  margin-bottom: 0; font-size: 14px; line-height: 1.58;\n}\n#mm-terms-r5 .mm-policy-cta{\n  margin-top: 17px; padding: 18px 20px; text-align: center; background: #f7f7f7; border: 1px solid #e0e0e0; border-radius: 9px;\n}\n#mm-terms-r5 .mm-policy-cta strong{\n  display: block; margin-bottom: 5px; font-size: 17px; line-height: 1.4;\n}\n#mm-terms-r5 .mm-policy-cta p{\n  margin: 0 0 11px; font-size: 13.8px; line-height: 1.55;\n}\n#mm-terms-r5 .mm-policy-button{\n  display: inline-flex; align-items: center; justify-content: center; min-height: 44px; padding: 10px 19px; background: #171717; border: 1px solid #171717; border-radius: 6px; color: #ffffff !important; font-size: 13.5px; line-height: 1.3; font-weight: 600; text-decoration: none !important;\n}\n#mm-terms-r5 .mm-policy-button:hover,#mm-terms-r5 .mm-policy-button:focus{\n  background: #333333; border-color: #333333;\n}\n#mm-terms-r5 .mm-policy-contact{\n  display: grid; grid-template-columns: 1.1fr .9fr; overflow: hidden; margin-top: 13px; background: #191919; border-radius: 9px;\n}\n#mm-terms-r5 .mm-policy-contact > div{\n  min-width: 0; padding: 20px 23px;\n}\n#mm-terms-r5 .mm-policy-contact > div + div{\n  border-left: 1px solid #333333;\n}\n#mm-terms-r5 .mm-policy-contact h4{\n  margin: 0 0 10px; font-size: 16.5px; color: #ffffff;\n}\n#mm-terms-r5 .mm-policy-contact p{\n  margin: 0 0 5px; font-size: 13.8px; line-height: 1.5; color: #dddddd;\n}\n#mm-terms-r5 .mm-policy-contact a{\n  color: #ffffff !important;\n}\n#mm-terms-r5 .mm-policy-footnote{\n  margin-top: 22px; padding-top: 13px; border-top: 1px solid #e4e4e4; font-size: 12px; line-height: 1.55; color: #707070;\n}\n@media (max-width: 950px){#mm-terms-r5 .mm-policy{\n  padding-left: 0; padding-right: 0;\n}\n#mm-terms-r5 .mm-policy-summary,#mm-terms-r5 .mm-policy-steps{\n  grid-template-columns: repeat(2, minmax(0, 1fr));\n}}\n@media (max-width: 700px){#mm-terms-r5 .mm-policy{\n  padding: 10px 0 30px;\n}\n#mm-terms-r5 .mm-policy-hero{\n  padding: 18px 16px; border-radius: 10px;\n}\n#mm-terms-r5 .mm-policy-eyebrow{\n  margin-bottom: 6px; font-size: 11.5px; line-height: 1.35;\n}\n#mm-terms-r5 .mm-policy-hero h2{\n  margin-bottom: 9px; font-size: 23px; line-height: 1.22; text-wrap: wrap;\n}\n#mm-terms-r5 .mm-policy-lead{\n  font-size: 15px; line-height: 1.55;\n}\n#mm-terms-r5 .mm-policy-summary{\n  grid-template-columns: 1fr; gap: 8px; margin-top: 14px;\n}\n#mm-terms-r5 .mm-policy-summary-card{\n  padding: 12px 13px;\n}\n#mm-terms-r5 .mm-policy-summary-card strong{\n  margin-bottom: 3px; font-size: 14.5px;\n}\n#mm-terms-r5 .mm-policy-summary-card span{\n  font-size: 13.5px; line-height: 1.45;\n}\n#mm-terms-r5 .mm-policy-nav{\n  gap: 6px; margin-top: 13px;\n}\n#mm-terms-r5 .mm-policy-nav a{\n  flex: 1 1 calc(50% - 6px); min-width: 0; min-height: 38px; padding: 7px 8px; font-size: 12.5px; text-align: center;\n}\n#mm-terms-r5 .mm-policy-section{\n  margin-top: 24px;\n}\n#mm-terms-r5 .mm-policy-section > h3{\n  margin-bottom: 10px; padding-bottom: 7px; font-size: 20px; line-height: 1.3; text-wrap: wrap;\n}\n#mm-terms-r5 .mm-policy-section h4{\n  margin-top: 16px; font-size: 16px;\n}\n#mm-terms-r5 .mm-policy-section p,#mm-terms-r5 .mm-policy-list li{\n  font-size: 14.5px; line-height: 1.56;\n}\n#mm-terms-r5 .mm-policy-list{\n  margin-top: 5px; margin-bottom: 10px; padding-left: 19px;\n}\n#mm-terms-r5 .mm-policy-list li{\n  margin-bottom: 5px;\n}\n#mm-terms-r5 .mm-policy-box{\n  margin: 11px 0; padding: 12px 13px;\n}\n#mm-terms-r5 .mm-policy-box h4{\n  margin: 0 0 5px; font-size: 15.5px;\n}\n#mm-terms-r5 .mm-policy-box p{\n  font-size: 14px; line-height: 1.54;\n}\n#mm-terms-r5 .mm-policy-steps{\n  grid-template-columns: 1fr; gap: 8px; margin-top: 10px;\n}\n#mm-terms-r5 .mm-policy-step{\n  padding: 12px 13px;\n}\n#mm-terms-r5 .mm-policy-step-number{\n  width: 24px; height: 24px; margin-bottom: 7px;\n}\n#mm-terms-r5 .mm-policy-step strong{\n  margin-bottom: 4px; font-size: 14.5px;\n}\n#mm-terms-r5 .mm-policy-step p{\n  font-size: 14px; line-height: 1.5;\n}\n#mm-terms-r5 .mm-policy-two{\n  grid-template-columns: 1fr; gap: 8px; margin-top: 10px;\n}\n#mm-terms-r5 .mm-policy-two > div{\n  padding: 12px 13px;\n}\n#mm-terms-r5 .mm-policy-two h4{\n  margin: 0 0 7px;\n}\n#mm-terms-r5 .mm-policy-two p{\n  font-size: 14px; line-height: 1.54;\n}\n#mm-terms-r5 .mm-policy-contact{\n  grid-template-columns: 1fr; margin-top: 10px; border-radius: 8px;\n}\n#mm-terms-r5 .mm-policy-contact > div{\n  padding: 17px 18px;\n}\n#mm-terms-r5 .mm-policy-contact > div + div{\n  border-left: 0; border-top: 1px solid #333333;\n}\n#mm-terms-r5 .mm-policy-contact h4{\n  margin: 0 0 8px; font-size: 16px;\n}\n#mm-terms-r5 .mm-policy-contact p{\n  margin-bottom: 4px; font-size: 14px; line-height: 1.48;\n}\n#mm-terms-r5 .mm-policy-cta{\n  margin-top: 11px; padding: 15px 14px;\n}\n#mm-terms-r5 .mm-policy-cta strong{\n  margin-bottom: 4px; font-size: 16px;\n}\n#mm-terms-r5 .mm-policy-cta p{\n  margin-bottom: 10px; font-size: 14px; line-height: 1.5;\n}\n#mm-terms-r5 .mm-policy-button{\n  width: auto; max-width: 100%; min-height: 44px; padding: 10px 16px; font-size: 14px; text-align: center; white-space: normal;\n}\n#mm-terms-r5 .mm-policy-footnote{\n  margin-top: 18px; padding-top: 11px; font-size: 11.5px; line-height: 1.5;\n}}\n#mm-terms-r5 .mm-policy .mm-policy-after-cta{\n  margin-top: 13px;\n}\n#mm-terms-r5 .mm-policy .mm-policy-contact-group{\n  margin-top: 16px;\n}\n#mm-terms-r5 .mm-policy .mm-policy-contact-group p:last-child{\n  margin-bottom: 0;\n}\n#mm-terms-r5 .mm-policy .mm-policy-template p{\n  overflow-wrap: anywhere;\n}\n#mm-terms-r5 .mm-policy a{\n  overflow-wrap: anywhere;\n}\n#mm-terms-r5 .mm-policy .mm-policy-button{\n  max-width: 100%; white-space: normal; text-align: center;\n}\n#mm-terms-r5 .mm-policy a:focus-visible{\n  outline: 2px solid #1769aa; outline-offset: 3px;\n}\n#mm-terms-r5 .mm-policy{ container:mm-policy-layout \/ inline-size; font-size:15.5px; line-height:1.58; }\n#mm-terms-r5 .mm-policy .mm-policy-lead{ font-size:16.5px; line-height:1.58; }\n#mm-terms-r5 .mm-policy .mm-policy-eyebrow{ font-size:13px; }\n#mm-terms-r5 .mm-policy :is(.mm-policy-section p,.mm-policy-list li){ font-size:15.5px; line-height:1.58; }\n#mm-terms-r5 .mm-policy .mm-policy-summary-card span{ font-size:14.5px; line-height:1.5; }\n#mm-terms-r5 .mm-policy :is(.mm-policy-box p,.mm-policy-two p){ font-size:15px; line-height:1.56; }\n#mm-terms-r5 .mm-policy .mm-policy-step p{ font-size:14.5px; line-height:1.54; }\n#mm-terms-r5 .mm-policy .mm-policy-cta p{ font-size:14.8px; line-height:1.54; }\n#mm-terms-r5 .mm-policy .mm-policy-contact p{ font-size:14.8px; line-height:1.52; }\n#mm-terms-r5 .mm-policy .mm-policy-footnote{ font-size:13.2px; line-height:1.54; }\n#mm-terms-r5 .mm-policy .mm-policy-nav a{ font-size:13.5px; }\n#mm-terms-r5 .mm-policy .mm-policy-button{ font-size:14.5px; min-height:46px; }\n#mm-terms-r5 .mm-policy :is(p,li,.mm-policy-summary-card span,.mm-policy-footnote){\n  text-wrap:wrap; white-space:normal; word-break:normal; overflow-wrap:break-word; hyphens:none;\n}\n#mm-terms-r5 .mm-policy :is(.mm-policy-summary-card,.mm-policy-step,.mm-policy-box,.mm-policy-two > div){\n  height:auto; min-height:0;\n}\n#mm-terms-r5 .mm-policy .mm-policy-contact a[href^=\"tel:\"]{ white-space:nowrap; }\n#mm-terms-r5 .mm-policy .mm-policy-two p + p{ margin-top:10px; }\n@container mm-policy-layout (max-width:950px){#mm-terms-r5 .mm-policy :is(.mm-policy-summary,.mm-policy-steps){ grid-template-columns:repeat(2,minmax(0,1fr)); }}\n@container mm-policy-layout (max-width:700px){#mm-terms-r5 .mm-policy :is(.mm-policy-summary,.mm-policy-steps,.mm-policy-two,.mm-policy-contact){ grid-template-columns:minmax(0,1fr); }\n#mm-terms-r5 .mm-policy .mm-policy-hero{ padding:18px 16px; }\n#mm-terms-r5 .mm-policy .mm-policy-contact > div + div{ border-left:0; border-top:1px solid #333; }\n#mm-terms-r5 .mm-policy .mm-policy-contact > div{ padding:17px 18px; }\n#mm-terms-r5 .mm-policy .mm-policy-lead{ font-size:16px; }\n#mm-terms-r5 .mm-policy .mm-policy-footnote{ font-size:12.7px; }}\n@media 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.mm-policy-contact{background:#fff;}}\n\n\n\/* R5.1: jednolita grubo\u015b\u0107 tekstu opisowego; nag\u0142\u00f3wki i przyciski bez zmian. *\/\n#mm-terms-r5[data-mm-version] .mm-policy p:not(.mm-policy-eyebrow),#mm-terms-r5[data-mm-version] .mm-policy li,#mm-terms-r5[data-mm-version] .mm-policy dd{font-weight:400;}\n<\/style>\n<div data-language=\"en\" data-mm-version=\"R5.1-serwis-2026-09-30\" id=\"mm-terms-r5\"><article aria-labelledby=\"mm-terms-title\" class=\"mm-policy\"><section class=\"mm-policy-hero\"><p class=\"mm-policy-eyebrow\"><span class=\"mm-r5-lang\" lang=\"en\">Major&amp;Maker \u00b7 purchasing conditions<\/span><\/p><h2 id=\"mm-terms-title\"><span class=\"mm-r5-lang\" lang=\"en\">Online Store Terms &amp; Conditions<\/span><\/h2><div class=\"mm-r5-lang\" lang=\"en\">\n<p class=\"mm-policy-lead\">Conditions for shopping at Major&amp;Maker: orders, payments, delivery, invoices, complaints and returns. Warranty conditions and privacy information are set out in separate documents.<\/p>\n<p class=\"mm-policy-meta\">Document version: 30 September 2026. Earlier contracts remain subject to the conditions provided at purchase.<\/p>\n<div class=\"mm-policy-summary\"><div class=\"mm-policy-summary-card\"><strong>3 working days<\/strong><span>Standard preparation for dispatch or the product-page lead time.<\/span><\/div><div class=\"mm-policy-summary-card\"><strong>PayPro and Comfino<\/strong><span>Choose an available payment method when ordering.<\/span><\/div><div class=\"mm-policy-summary-card\"><strong>Invoices and KSeF<\/strong><span>Business invoices through KSeF, subject to statutory exceptions.<\/span><\/div><div class=\"mm-policy-summary-card\"><strong>Service and returns<\/strong><span>One contact address: serwis@majormaker.pl.<\/span><\/div><\/div>\n<nav aria-label=\"Document contents\" class=\"mm-policy-nav\"><a href=\"#mm-terms-sprzedawca\">Seller<\/a><a href=\"#mm-terms-zakres\">Scope<\/a><a href=\"#mm-terms-uslugi\">Account and services<\/a><a href=\"#mm-terms-oferta\">Products and prices<\/a><a href=\"#mm-terms-zamowienia\">Ordering<\/a><a href=\"#mm-terms-platnosci\">Payments<\/a><a href=\"#mm-terms-dostawa\">Delivery<\/a><a href=\"#mm-terms-faktury\">Invoices \/ KSeF<\/a><a href=\"#mm-terms-reklamacje\">Complaints<\/a><a href=\"#mm-terms-serwis\">Warranty and service<\/a><a href=\"#mm-terms-odstapienie\">Withdrawal and returns<\/a><a href=\"#mm-terms-spory\">Disputes<\/a><a href=\"#mm-terms-dane\">Privacy<\/a><a href=\"#mm-terms-koncowe\">Final provisions<\/a><\/nav>\n<\/div><\/section><section aria-labelledby=\"mm-terms-sprzedawca-title\" class=\"mm-policy-section\" id=\"mm-terms-sprzedawca\"><h3 id=\"mm-terms-sprzedawca-title\"><span class=\"mm-r5-lang\" lang=\"en\">1. Seller and contact details<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>The Major&amp;Maker online store, available at majormaker.pl, is operated by VIVO Sp\u00f3\u0142ka z ograniczon\u0105 odpowiedzialno\u015bci\u0105, a&nbsp;Polish limited liability company with its registered office in Warsaw, at Bartycka 26\/24, 00\u2011716 Warsaw, Poland. The company is entered in the register of entrepreneurs of the National Court Register maintained by the District Court for the Capital City of Warsaw in Warsaw under number 0000710449; Polish tax identification number (NIP): 5342571122, REGON: 369057675. Share capital: PLN&nbsp;200,000.00.<\/p>\n<div class=\"mm-policy-two\"><div><h4>Showroom<\/h4><p>Bartycka 24\/26, pavilion 123<br\/>00\u2011716 Warsaw, Poland<\/p><p>Product and sales enquiries: <a href=\"mailto:vivo@majormaker.pl\">vivo@majormaker.pl<\/a><br\/>tel. <a href=\"tel:+48735877668\">+48 735 877 668<\/a> (ext. 1).<\/p><\/div><div><h4>Service centre, office and warehouse<\/h4><p>Bartycka 26\/24<br\/>00\u2011716 Warsaw, Poland<\/p><p>Returns, complaints, service requests and grievances: <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a><br\/>tel. <a href=\"tel:+48888593158\">+48 888 593 158<\/a> (ext. 2).<\/p><p>Office and administrative matters: <a href=\"mailto:biuro@majormaker.pl\">biuro@majormaker.pl<\/a>.<\/p><\/div><\/div>\n<p>Opening hours: Monday\u2013Friday 9:00\u201317:00 and Saturday 10:00\u201315:00; closed on Sundays and Polish public holidays. On Saturdays, the service centre only accepts and releases devices. The showroom and service addresses are different: returns and devices sent for repair must be addressed to Bartycka 26\/24.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-zakres-title\" class=\"mm-policy-section\" id=\"mm-terms-zakres\"><h3 id=\"mm-terms-zakres-title\"><span class=\"mm-r5-lang\" lang=\"en\">2. Scope and key definitions<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>These Terms govern use of the store, placing orders, payments, delivery, sales documents, complaints and withdrawal from a&nbsp;contract. Personal data processing and cookies are described separately in the Privacy Policy.<\/p>\n<dl class=\"mm-policy-defs\"><dt>Customer<\/dt><dd>An individual, legal entity or other entity entitled to enter into a&nbsp;contract that uses the store or makes a&nbsp;purchase. Anyone acting for a&nbsp;business must have the necessary authority.<\/dd><dt>Consumer<\/dt><dd>An individual making a&nbsp;purchase not directly related to their business or professional activity.<\/dd><dt>Sole trader with consumer rights<\/dt><dd>An individual entering into a&nbsp;contract directly related to their business where the contract is not professional in nature for that person, as determined in particular by the business activities disclosed in Poland\u2019s CEIDG register. Such customers benefit from protection to the extent provided by applicable law.<\/dd><dt>Working days<\/dt><dd>Monday to Friday, excluding statutory public holidays in Poland. Saturday opening does not mean that Saturday is included in the order fulfilment period.<\/dd><\/dl>\n<p>Business purchases also receive the standard 24-month Major&amp;Maker warranty. This does not mean that every business purchase is a&nbsp;consumer purchase. Statutory rights depend on the nature of the transaction.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-uslugi-title\" class=\"mm-policy-section\" id=\"mm-terms-uslugi\"><h3 id=\"mm-terms-uslugi-title\"><span class=\"mm-r5-lang\" lang=\"en\">3. Using the store and electronic services<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>To use the store, you need an Internet-connected device, an up-to-date browser supporting JavaScript and an active email address for order or request handling. The cart and login functions may require essential cookies. Advertising and analytics cookies are not a&nbsp;condition of purchase.<\/p>\n<p>Browsing products and using the cart, forms and customer account are free of charge. Internet access charges depend on your agreement with your provider. Orders can be placed as a&nbsp;guest or through an account where the relevant option is available at checkout.<\/p>\n<p>An account is created for an indefinite period upon successful registration. Please provide up-to-date details and protect your password. Account closure can be requested at <a href=\"mailto:biuro@majormaker.pl\">biuro@majormaker.pl<\/a>. Closing an account does not cancel existing contracts or require deletion of documents that we must retain by law.<\/p>\n<p>Where a&nbsp;newsletter subscription is offered, it is voluntary and requires separate consent. Neither a&nbsp;newsletter subscription nor marketing consent is required to create an account, make a&nbsp;purchase or obtain service support. You can unsubscribe using the unsubscribe link or by contacting our office.<\/p>\n<p>You must not submit unlawful content or malicious software or disrupt the store. Where security is threatened or the rules are seriously breached, access to a&nbsp;function may be restricted to the extent necessary, without prejudice to rights under existing contracts. Complaints about electronic services may be sent to <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>. We respond within 14 days of receiving a&nbsp;complaint.<\/p>\n<p>Where reviews are available in the store, they should reflect a&nbsp;genuine experience and must not infringe other people\u2019s rights. When displaying reviews, we provide information about their source and whether and how they are verified. A&nbsp;review that is not labelled as a&nbsp;verified purchase should not be taken as an assurance that its author purchased the product from our store.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-oferta-title\" class=\"mm-policy-section\" id=\"mm-terms-oferta\"><h3 id=\"mm-terms-oferta-title\"><span class=\"mm-r5-lang\" lang=\"en\">4. Products, prices and pre-purchase information<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>The product page provides the main features, included equipment, dimensions, installation requirements, availability and fulfilment time. Before purchasing, check dimensions and connections against your installation. Please contact the showroom with any questions; compatibility should not be assumed from appearance alone.<\/p>\n<p>Prices are stated in Polish zloty (PLN), inclusive of applicable taxes, unless an individual business quotation expressly states otherwise. Delivery charges and any additional charges are displayed before the order is submitted. The price agreed when the contract is concluded is binding.<\/p>\n<p>When announcing a&nbsp;price reduction, we also show the lowest price during the period required by law, generally the 30 days preceding the reduction. Coupon, promotion and individual offer conditions are stated with the relevant offer. A&nbsp;subsequent website price change does not alter the price of an existing contract.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-zamowienia-title\" class=\"mm-policy-section\" id=\"mm-terms-zamowienia\"><h3 id=\"mm-terms-zamowienia-title\"><span class=\"mm-r5-lang\" lang=\"en\">5. Orders and formation of the contract<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<ol class=\"mm-policy-list\"><li>Online orders can be submitted at any time. Processing and fulfilment take place on working days.<\/li><li>Select the product and quantity, add them to the cart, enter your details, choose delivery and payment, and review the order summary. Details and cart contents can be corrected before submission.<\/li><li>An order is submitted after accepting these Terms and selecting \u201cBuy and pay\u201d or another button that unambiguously indicates an obligation to pay.<\/li><li>The order is an offer to enter into a&nbsp;contract. The contract is concluded when the seller confirms acceptance of the order for fulfilment. An automatic acknowledgement of receipt is not acceptance unless its wording also confirms that the order has been accepted.<\/li><li>We provide contract confirmation and the required information on a&nbsp;durable medium, for example in the body of an email or as an attachment. You can also save and print these Terms.<\/li><\/ol>\n<p>If the order cannot be fulfilled as placed, we contact the customer to explain the situation. We do not substitute another product or change the price or agreed deadline without the required agreement. If no contract is concluded or the contract is validly terminated, any money collected is refunded under the applicable rules.<\/p>\n<p>Individual orders and arrangements may also be made by email or at the showroom. Conditions, price, delivery and payment are then agreed before the contract is concluded. Collecting an order in person does not in itself remove the right of withdrawal where the contract was previously concluded at a&nbsp;distance.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-platnosci-title\" class=\"mm-policy-section\" id=\"mm-terms-platnosci\"><h3 id=\"mm-terms-platnosci-title\"><span class=\"mm-r5-lang\" lang=\"en\">6. Payments and providers<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>Available payment methods are shown at checkout or in the individual order confirmation. They may include bank transfer, electronic payments, card payment, payment on collection and financing through Comfino, as available for the particular transaction. Not every method is available for every delivery or order.<\/p>\n<div class=\"mm-policy-two\"><div><h4>PayPro \u2014 Przelewy24<\/h4><p>PayPro S.A.<br\/>Pastelowa 8, 60\u2011198 Pozna\u0144, Poland<br\/>KRS:&nbsp;0000347935<br\/>NIP:&nbsp;7792369887<br\/>REGON:&nbsp;301345068<\/p><p>Provider of Przelewy24 electronic payments and the acquirer for supported card transactions. The provider\u2019s documents set out the detailed conditions of the relevant service.<\/p><\/div><div><h4>Comfino<\/h4><p>ComfinoPay sp. z o.o.<br\/>Konstruktorska 13, 02\u2011673 Warsaw, Poland<br\/>KRS:&nbsp;0001102506<br\/>NIP:&nbsp;5214067470<br\/>REGON:&nbsp;528469633<\/p><p>Provider of services made available through Comfino. Financing availability, costs and approval depend on the conditions of the relevant financing institution.<\/p><\/div><\/div>\n<p>When selecting financing, the customer reviews the provider\u2019s and financing institution\u2019s conditions and enters into the necessary separate agreements. The seller does not make credit decisions or guarantee financing approval. Selecting instalments does not itself confirm that an order has been paid.<\/p>\n<p>For advance payment, payment is due within 3 days of conclusion of the contract unless a&nbsp;different deadline is specified in the order or for the selected method. If payment is not received, we contact the customer and provide an appropriate additional period; any further steps are taken in accordance with the law. Bank transfer details are provided in the order confirmation.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-dostawa-title\" class=\"mm-policy-section\" id=\"mm-terms-dostawa\"><h3 id=\"mm-terms-dostawa-title\"><span class=\"mm-r5-lang\" lang=\"en\">7. Fulfilment, delivery and collection<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<div class=\"mm-policy-box\"><h4>Standard fulfilment time: 3 working days<\/h4><p>The standard time to prepare an order for dispatch is 3 working days, unless the product page or an individual agreement states otherwise. For special-order or pre-order products, the period communicated before purchase applies.<\/p><p>For prepaid orders, the period starts when payment is confirmed; for financed orders, when financing is confirmed as available for fulfilment; and for payment on collection, when the order is accepted for fulfilment, unless otherwise agreed.<\/p><\/div>\n<p>Carrier transit time must be added to the preparation period. Delivery method, cost and the estimated delivery date are provided before purchase. Where an order includes products with different lead times, combined or partial dispatch and any associated costs are agreed with the customer.<\/p>\n<p>Personal collection takes place after readiness has been confirmed, at the location stated in the confirmation. The standard order collection point is Bartycka 26\/24, 00\u2011716 Warsaw, Poland. International delivery requires selection of an available store option or prior agreement on conditions and costs.<\/p>\n<p>On receipt, please check the packaging and shipment condition. If there is damage, please send photos and a&nbsp;description to <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a> as soon as reasonably possible. A&nbsp;carrier\u2019s damage report may help investigate the damage, but its absence does not remove a&nbsp;consumer\u2019s statutory rights against the seller. Risk of accidental loss or damage in consumer deliveries passes in accordance with applicable law, generally when the goods are handed to the consumer.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-faktury-title\" class=\"mm-policy-section\" id=\"mm-terms-faktury\"><h3 id=\"mm-terms-faktury-title\"><span class=\"mm-r5-lang\" lang=\"en\">8. Invoices and KSeF<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>For a&nbsp;business purchase, provide the buyer\u2019s correct business name, address and tax identification number (NIP) when placing the order. Please report any errors to <a href=\"mailto:biuro@majormaker.pl\">biuro@majormaker.pl<\/a>. Documents are issued and corrected in accordance with tax law.<\/p>\n<div class=\"mm-policy-box\"><h4>Business invoices received through KSeF<\/h4><p>Business invoices that must be issued and received through Poland\u2019s National e-Invoicing System are provided through KSeF. As standard, we do not enclose these invoices in the parcel, email them or upload them to the customer\u2019s store account.<\/p><p>Where the law requires an invoice to be made available outside KSeF, particularly for certain foreign buyers or under a&nbsp;statutory emergency procedure, we provide it in the required or agreed manner. KSeF-only receipt does not apply where the law provides an exception.<\/p><\/div>\n<p>Individual customers receive a&nbsp;sales document in the form appropriate to the transaction. Consumer invoices are not subject to KSeF-only receipt. We issue an invoice for a&nbsp;paid repair; business details and a&nbsp;NIP should be entered in the service form only where a&nbsp;business invoice is required.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-reklamacje-title\" class=\"mm-policy-section\" id=\"mm-terms-reklamacje\"><h3 id=\"mm-terms-reklamacje-title\"><span class=\"mm-r5-lang\" lang=\"en\">9. Non-conformity and complaints<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>The seller is liable to a&nbsp;consumer for non-conformity existing at delivery and becoming apparent within 2 years of delivery, subject to any longer periods arising from the law or assurances about durability. These rights are independent of the voluntary Major&amp;Maker warranty.<\/p>\n<p>A&nbsp;consumer may request repair or replacement. A&nbsp;price reduction or withdrawal from the contract is available in the circumstances specified by law, particularly where repair or replacement is not successfully completed, is refused by the seller, or the non-conformity is sufficiently serious to justify that remedy. The chosen remedy may be changed only as permitted by law.<\/p>\n<p>Repair or replacement is free of charge, within a&nbsp;reasonable time and without significant inconvenience to the consumer. The seller bears the costs required by law, including transport, labour and materials, and fulfils collection, removal and reinstallation obligations where required. Reimbursement limits under the standard warranty procedure do not limit costs that the seller must bear under statutory liability.<\/p>\n<p>A&nbsp;complaint may be sent to <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>, submitted through the <a href=\"https:\/\/majormaker.pl\/reklamacje\/\">service request form<\/a> or made in another legally permitted form. Please provide contact details, the product, a&nbsp;description of the problem, the remedy requested and information identifying the purchase. A&nbsp;receipt is not the only acceptable proof of purchase, and use of the form is not a&nbsp;condition of exercising statutory rights.<\/p>\n<p>We respond to a&nbsp;consumer complaint within 14 days of receipt. Failure to respond within that time has the consequences provided by the Polish Consumer Rights Act. The deadline for responding to a&nbsp;complaint is distinct from the time needed to complete repair or replacement.<\/p>\n<p>The relevant non-conformity rules also apply to sole traders with consumer rights. For other business customers, statutory warranty for defects under the Civil Code (r\u0119kojmia) is excluded to the extent permitted by law; this does not apply to fraudulent concealment of a&nbsp;defect. This exclusion does not shorten the 24-month commercial warranty.<\/p>\n<p>Contracts concluded before 1 January 2023 remain subject to the relevant transitional provisions and liability rules applicable to those contracts. These updated Terms do not shorten previously acquired rights.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-serwis-title\" class=\"mm-policy-section\" id=\"mm-terms-serwis\"><h3 id=\"mm-terms-serwis-title\"><span class=\"mm-r5-lang\" lang=\"en\">10. Warranty and paid repairs<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>Major&amp;Maker devices normally carry a&nbsp;24-month warranty from delivery, for both individual and business customers. The separate warranty and service document describes coverage, exclusions, the warranty period after repair or replacement and the service procedure.<\/p>\n<p>Please submit a&nbsp;service request first. We check whether the problem can be resolved remotely and provide further instructions, usually replying within 1 working day. Do not remove, dispatch or deliver the device before receiving a&nbsp;response from the service team. This is an organisational instruction, not a&nbsp;restriction on the right to make a&nbsp;statutory complaint.<\/p>\n<div class=\"mm-policy-two mm-policy-devices\"><div><h4>Smart toilet seats<\/h4><p>A&nbsp;smart toilet seat is normally sent complete with its remote. The service team confirms the exact components, safe removal and preparation.<\/p><\/div><div><h4>Smart toilets<\/h4><p>For an integrated smart toilet, the upper unit with the seat, lid and remote is normally sent. The ceramic bowl generally stays with the customer. The service team confirms the exact components, safe removal and preparation.<\/p><\/div><div><h4>Concealed frames and flush plates<\/h4><p>The frame stays in the wall. After remotely assessing the request, we send the appropriate flush plate or replacement part with written instructions or an instructional video. Replacement takes place at the customer\u2019s premises, as agreed with our service team.<\/p><\/div><\/div><div class=\"mm-policy-box mm-policy-frame-details\"><h4>Service for frames and flush plates<\/h4><p>We assess requests concerning frames and flush plates remotely, using the fault description, model, purchase details and, where possible, photos or a&nbsp;recording. We may ask for additional information. Once a&nbsp;warranty claim is accepted, we send the part required to resolve the confirmed fault free of charge. If the flush plate is faulty, we replace the plate itself; mechanical damage occurring after delivery and unrelated to a&nbsp;product defect is not covered by this warranty replacement.<\/p><p>Replaceable cistern components are accessed through the service opening behind the removable flush plate. This applies to components designed to be serviced through that opening in the relevant model, such as the fill valve, flush valve assembly and flush-actuation components. Replacing these parts does not require removing the entire frame or disturbing the wall finish. Our service team confirms the scope of the work and access procedure for the specific model.<\/p><p>We provide written replacement instructions or an instructional video. The customer may carry out the agreed replacement themselves or use a&nbsp;tradesperson of their choice; self-replacement is optional. Replacing a&nbsp;frame component as agreed with our service team and in accordance with the supplied instructions is not unauthorised interference and does not, in itself, restrict warranty cover. This exception does not apply to the internal systems of smart toilets or smart toilet seats.<\/p><\/div><p>We provide long-term service support for all Major&amp;Maker products \u2014 smart toilets, smart toilet seats, concealed frames and flush plates. The period for which spare parts remain available depends on how long the manufacturer from whom we import the devices continues to produce the model and its components. We confirm whether a repair can be carried out after assessing the service request, taking into account parts availability and the device\u2019s technical condition.<\/p><div class=\"mm-policy-two\"><div><h4>Sending a&nbsp;device for repair<\/h4><p>Faults in smart toilets and smart toilet seats that require the device\u2019s casing to be opened are repaired exclusively at our service centre in Warsaw. After receiving instructions, the customer delivers the device or arranges and pays for a&nbsp;courier. We do not accept cash-on-delivery parcels addressed to our service centre.<\/p><p>This device-delivery procedure does not apply to a&nbsp;frame installed in the wall. Any shipment of the flush plate itself or another component is agreed separately.<\/p><\/div><div><h4>Post-warranty repair charges<\/h4><p>The scope and price of a&nbsp;paid repair are agreed after diagnosis and before chargeable work starts. After repair, payment is made on collection at the service centre or to the courier when receiving a&nbsp;domestic cash-on-delivery return shipment.<\/p><p>For a&nbsp;domestic return shipment after a&nbsp;post-warranty repair, PLN&nbsp;30.00 including tax is added to the repair cost. There is no such charge for personal collection. The cost of sending the device to the centre is not reimbursed. For international return shipping, payment is made by bank transfer before dispatch.<\/p><p>For frames and flush plates, we also sell parts for an agreed replacement at the customer\u2019s premises, after confirming the fault and selecting a part compatible with the model. The part price, delivery cost and payment method are agreed before fulfilment. Parts are supplied for a specific service request, not for advance stock purchases. The charge for returning a repaired device is not automatically added to the shipment of such a part.<\/p><\/div><\/div>\n<p>After an accepted, justified warranty repair has been completed, the customer may email the service team to request reimbursement of the documented cost of sending the device, up to PLN&nbsp;30.00 including tax. The request should include bank account details and a&nbsp;receipt, paid invoice or proof of payment for the courier service. Reimbursement is not automatic; we do not send a&nbsp;separate invitation to apply. This rule does not apply to post-warranty repairs.<\/p>\n<div class=\"mm-policy-box\"><h4>Professional assistance and reimbursement<\/h4><p>We do not provide a&nbsp;mobile repair service: we do not send staff to customers or arrange visits by local tradespeople. Where professional assistance is needed, the customer selects, books and pays the tradesperson independently.<\/p><p>For an accepted claim concerning a&nbsp;frame or flush plate within the 24-month warranty period, we reimburse the agreed cost of a&nbsp;necessary replacement service at the customer\u2019s request. For a&nbsp;smart toilet seat or a&nbsp;toilet\u2019s upper body, reimbursement for removal and preparation for servicing remains an exceptional arrangement agreed individually.<\/p><p>In both cases, we reimburse the actual, documented cost, up to PLN&nbsp;400.00 gross, against an invoice already paid by the customer. The scope of the work and reimbursement must be agreed with our service team before the service is commissioned. These organisational arrangements and the limit do not restrict obligations or rights arising under mandatory provisions of law.<\/p><\/div>\n<p>The device must be properly cleaned, dried and protected for transport. Accepting a&nbsp;parcel does not mean assuming responsibility for pre-existing transport damage or undertaking to repair it free of charge. We do not pursue carrier claims on the customer\u2019s behalf. Any paid restoration requires available parts and customer approval; otherwise, the device may be returned without that damage being repaired. This does not exclude liability or duties to cooperate imposed by mandatory law.<\/p>\n<p>After a&nbsp;repair at our service centre, we test the device and provide a&nbsp;summary of the work. Parts repaired or replaced during a&nbsp;paid post-warranty repair carry a&nbsp;3-month service warranty covering the work performed. Delivery to and collection from the service centre may be chosen independently.<\/p>\n<p>Full conditions: <a href=\"https:\/\/majormaker.pl\/en\/warranty-and-return-policy\/\">Warranty, service &amp; returns<\/a>. Submit a&nbsp;request through the <a href=\"https:\/\/majormaker.pl\/reklamacje\/\">service request form<\/a>.<\/p><p>The service request form is available in Polish only. You may also report a&nbsp;problem by emailing <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-odstapienie-title\" class=\"mm-policy-section\" id=\"mm-terms-odstapienie\"><h3 id=\"mm-terms-odstapienie-title\"><span class=\"mm-r5-lang\" lang=\"en\">11. Withdrawal and product returns<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>A&nbsp;consumer who enters into a&nbsp;distance sales contract may generally withdraw without giving a&nbsp;reason within 14 days of receiving the goods, either personally or through a&nbsp;nominated person other than the carrier. For a&nbsp;single contract involving goods delivered separately, the period starts upon receipt of the last item, lot or piece. The statutory calculation rules apply in other cases.<\/p>\n<div class=\"mm-policy-box\"><h4>An email is sufficient to withdraw<\/h4><p>Send your statement to <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>. It is enough to state clearly that you are withdrawing from the contract. To help us process the request, please include your name, order number and the product being returned. No reason or special form is required. Sending the statement before the deadline is sufficient to meet it.<\/p><\/div>\n<p>Return or deliver the goods to VIVO Sp. z o.o., Bartycka 26\/24, 00\u2011716 Warsaw, Poland no later than 14 days after notifying withdrawal, unless we have offered to collect them. Dispatching the goods before the deadline is sufficient. Please do not confuse this address with the showroom.<\/p>\n<p>Withdrawal is separate from repair: return the complete product covered by the withdrawal, with the supplied accessories, not merely the toilet\u2019s upper unit. Protect the product against damage. Original packaging is not required if alternative packaging provides adequate protection. We do not accept returns sent cash on delivery. Contacting us about safe disconnection does not suspend the statutory withdrawal period or make withdrawal conditional on our approval.<\/p>\n<p>We refund payments received, including the cost of the least expensive standard delivery method available for the order, within 14 days of receiving the withdrawal statement. We use the original payment method unless the customer expressly agrees to another method without incurring charges. We may withhold reimbursement until the goods or proof of return have been received, whichever occurs first, unless we offered to collect the goods ourselves.<\/p>\n<p>The customer bears the direct cost of returning goods if informed of this before the contract was concluded. For goods that cannot normally be returned by post, the cost or its estimate is provided before purchase. The PLN&nbsp;30.00 return-shipping charge after a&nbsp;post-warranty repair is not a&nbsp;flat-rate charge for returning a&nbsp;purchased product.<\/p>\n<p>The customer is responsible, as provided by law, for any diminished value caused by handling beyond what is necessary to establish the goods\u2019 nature, characteristics and functioning. Merely opening ordinary packaging does not automatically remove the right of withdrawal.<\/p>\n<div class=\"mm-policy-box\"><h4>Exceptions to the right of withdrawal<\/h4><p>Withdrawal is unavailable in the cases specified by statute, including non-prefabricated goods made to the customer\u2019s specifications and certain sealed goods that cannot be returned for health protection or hygiene reasons once unsealed. The hygiene exception depends on the particular product and seal. It does not exclude every smart toilet or bidet seat from returns or remove rights concerning defective goods.<\/p><\/div>\n<p>The right of withdrawal also applies to sole traders with consumer rights to the statutory extent. Purchases concluded directly at the showroom do not carry a&nbsp;general statutory right to return conforming goods without a&nbsp;reason; any such return may be individually agreed.<\/p>\n<div class=\"mm-policy-box mm-policy-template\"><h4>Optional withdrawal statement<\/h4><p>To: VIVO Sp. z o.o., Bartycka 26\/24, 00\u2011716 Warsaw, Poland; <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>.<\/p><p>I\/We hereby give notice of withdrawal from the contract of sale of the following goods: \u2026<br\/>Date ordered \/ received: \u2026<br\/>Name of consumer(s): \u2026<br\/>Address of consumer(s): \u2026<br\/>Date: \u2026<br\/>Signature \u2014 only for a&nbsp;statement submitted on paper: \u2026<\/p><\/div>\n<\/div><\/section><section aria-labelledby=\"mm-terms-spory-title\" class=\"mm-policy-section\" id=\"mm-terms-spory\"><h3 id=\"mm-terms-spory-title\"><span class=\"mm-r5-lang\" lang=\"en\">12. Dispute resolution<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>Please first contact us at <a href=\"mailto:serwis@majormaker.pl\">serwis@majormaker.pl<\/a>. Consumers may seek assistance from a&nbsp;municipal or district consumer ombudsman, the Trade Inspection or the appropriate alternative dispute resolution bodies. Available assistance is described on the <a href=\"https:\/\/polubowne.uokik.gov.pl\/\">UOKiK alternative dispute resolution website<\/a>.<\/p>\n<p>If the complaint does not resolve the dispute, we provide the information required by law on whether we agree or refuse to participate in the appropriate out-of-court procedure. The right to bring court proceedings remains available. These Terms do not impose exclusive jurisdiction of the seller\u2019s local court on a&nbsp;consumer.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-dane-title\" class=\"mm-policy-section\" id=\"mm-terms-dane\"><h3 id=\"mm-terms-dane-title\"><span class=\"mm-r5-lang\" lang=\"en\">13. Personal data and related documents<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>We process the data necessary for orders, delivery, invoices and service requests in accordance with the GDPR. Data are required only to the extent necessary for the relevant purpose or required by law. Marketing consents remain separate and voluntary.<\/p>\n<p>Details of the controller, purposes, legal bases, recipients, retention, individual rights and cookies are provided in the <a href=\"https:\/\/majormaker.pl\/en\/privacy-policy\/\">Privacy &amp; Cookies Policy<\/a>. Reading that document does not constitute consent to advertising cookies or marketing.<\/p>\n<\/div><\/section><section aria-labelledby=\"mm-terms-koncowe-title\" class=\"mm-policy-section\" id=\"mm-terms-koncowe\"><h3 id=\"mm-terms-koncowe-title\"><span class=\"mm-r5-lang\" lang=\"en\">14. Final provisions<\/span><\/h3><div class=\"mm-r5-lang\" lang=\"en\">\n<p>An order is governed by the conditions provided to the customer and applicable when the contract is concluded. Publication of a&nbsp;later version of these Terms does not amend existing contracts or shorten previously acquired rights.<\/p>\n<p>Rules for continuing services, such as an account, may change for valid reasons: changes in law, the service scope, or technical solutions essential to its operation or security. We inform customers of the reason and scope at least 14 days in advance unless the law or an urgent security need justifies a&nbsp;different period. The customer may stop using the service before the changes take effect.<\/p>\n<p>Store content and materials are protected by intellectual property rights. Use permitted by law, including saving or printing documents for personal purposes, is allowed. Commercial use of another party\u2019s materials requires an appropriate legal basis.<\/p>\n<p>Polish law applies, subject to any mandatory consumer-protection provisions applicable to the contract, particularly for cross-border sales. A&nbsp;provision less favourable than a&nbsp;mandatory rule does not replace that rule. The Polish and English versions are intended to convey the same content; a&nbsp;translation discrepancy cannot deprive the customer of legal protection.<\/p>\n<\/div><\/section><div class=\"mm-r5-lang\" lang=\"en\"><div class=\"mm-policy-cta\"><strong>Need assistance?<\/strong><p>The showroom handles sales enquiries; the service team handles complaints, repairs and returns.<\/p><a class=\"mm-policy-button\" href=\"https:\/\/majormaker.pl\/en\/contact\/\">Contact Major&amp;Maker<\/a><\/div><\/div><div class=\"mm-r5-lang\" lang=\"en\"><div class=\"mm-policy-footnote\">Related documents: <a href=\"https:\/\/majormaker.pl\/en\/privacy-policy\/\">Privacy &amp; Cookies Policy<\/a> \u00b7 <a href=\"https:\/\/majormaker.pl\/en\/warranty-and-return-policy\/\">Warranty, service &amp; returns<\/a>.<\/div><\/div><\/article><\/div>\n\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TERMS &amp; CONDITIONS Major&amp;Maker \u00b7 zasady zakup\u00f3wMajor&amp;Maker \u00b7 purchasing conditions Regulamin sklepu internetowegoOnline Store Terms &amp; Conditions Zasady zakup\u00f3w w&nbsp;sklepie Major&amp;Maker: zam\u00f3wienia, p\u0142atno\u015bci, dostawa, faktury, reklamacje i&nbsp;zwroty. Warunki gwarancji i&nbsp;informacje o&nbsp;prywatno\u015bci opisuj\u0105 odr\u0119bne dokumenty. Wersja dokumentu: 30 wrze\u015bnia 2026 r. 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